Customer Service


If you order more than one item, please send us an email to let us know if you need a special pretty pouch for each item. Thank you so much.


Repair: Please email us at: to request a return authorization number. We do not accept packages without a return authorization number. Please send your package with a tracking number. We won't be responsible if your package gets lost by UPS or USPS or any other way of delivery... during any transit. Customers are responsible for shipping cost both ways. Repairs may take 1-3 weeks.


Hortense Jewelry takes great pride in her products and hope you're delighted with your purchase. Just as you are a special customer, all of our pieces are handmade to order, please consider this when you make your purchase:). Some items are not eligible for a store credit or a refund such as rings such as all our Link chains including our large and Small link bracelet and necklace and our Mama Link bracelet and necklace, customized pieces with for example shorter chains such as 15" or 14" required for necklaces and shorter for bracelets or any pieces engraved, our Tennis bracelets and our Spaghettis bangle bracelets and Mon Amour necklaces. 

We will accept a store credit on the eligible items if you are not happy with your purchase and we will need to receive an email within 3 days of your order's receipt. Please don't hesitate to send us an email if you have any questions regarding our return policy. We are always here to help.

Shipping Time Frame

For Christmas deliveries, Mother's day and Valentine's day we produce orders as fast as possible, we always add a cut-off schedule on the front page of our website:). Please send us an email at anytime if you need your order asap. We will always be here to help you. 

Just as you are a special customer, your order is a special one. Therefore, please allow 2 to 4 weeks for delivery on all jewelry except for the jewelry in the category "Ready to Ship", please allow between 1 to 2 weeks depending on where we need to ship the item(s). Please allow 4 to 6 weeks for some items such as our Tennis bracelets if these are not in stock.

Shipping cost

The shipping is Free for now and is on us, enjoy while it last:).

We offer a flat rate of $7 for all the United States. A signature will be required since we are sending solid gold. All our packages are shipped via USPS and we do not charge for shipping. However if you need to receive your package via UPS or Fedex we will have to charge. Please send us an email. Thank you

International orders

Please contact us at if you have any question.

All international buyers are responsible for any taxes, customs and duties that may be assessed by their government.


If you are not sure about the size of your wrist, we recommend to measure one of your bracelet at home or measure your wrist with a peace of paper. Wrap it around your wrist then measure the length of the paper.